PETLIFE
Complaints & Suggestions
Your feedback helps us improve the PetLife experience
At PetLife, we value the opinion of every customer. If you have a complaint, suggestion or question related to our store, online orders, delivery, customer service or products, you are always welcome to contact us.
What can you contact us about?
In-store service
You can share feedback regarding customer service, staff assistance, product presentation and your overall shopping experience in our store.
Delivery
We accept enquiries regarding delivery times, courier service, order status and the delivery or handover of your order.
Website and online orders
If you experience difficulties using the website, placing an order, making a payment or accessing your account, please let us know.
Suggestions and ideas
We welcome suggestions regarding our product range, services, loyalty programme, website and any other improvements that could make PetLife more convenient for our customers.
Contact PetLife
You can submit a complaint, suggestion or other enquiry using the contact details below:
Phone
How do we handle your feedback?
The PetLife team carefully reviews each enquiry and, after assessing the situation, aims to provide a response as promptly as reasonably possible.
To help us review your enquiry more efficiently, we recommend including your order number, contact details and a short description of the issue or suggestion.
YOUR FEEDBACK HELPS US IMPROVE
Every message gives us an opportunity to understand our service from the customer's perspective, correct shortcomings and make the PetLife experience better.