"PET LİFE" MƏHDUD MƏSULİYYƏTLİ CƏMİYYƏTİ (hereinafter referred to as the Company) respects the privacy of users of www.petlife.az and places particular importance on the protection of personal data. This Privacy Policy explains what information may be collected, how it is used, how long it may be retained and how it is protected.

1. General Provisions

1.1. This Privacy Policy applies to the PetLife website and to personal data collected through the use of the website.

1.2. The website may contain links to third-party resources. PetLife does not control the privacy practices or data-processing procedures of such external websites.

1.3. The Company may update this Policy where necessary. Any revised version becomes effective once it is published on the website.

1.4. By using the website, the user confirms that they have reviewed this Privacy Policy. Where consent is legally required for a particular type of personal-data processing, such consent is provided voluntarily by the user.

1.5. Users are responsible for ensuring that the information they provide is accurate, complete and up to date. Personal data is processed in accordance with the applicable laws of the Republic of Azerbaijan and for the purposes described in this Policy.

2. What Information Do We Collect?

2.1. Some personal information is provided directly by users when they register, place an order, contact customer support or use other features of the website.

2.2. When registering or placing an order, users may be asked to provide their first and last name, telephone number, e-mail address, delivery address and other information necessary to provide the requested service.

2.3. Certain technical and statistical information may also be collected automatically when the website is used. This may include IP address, browser and device type, operating system, pages viewed, session duration, referral source, user activity and technical information relating to orders and payments.

2.4. Such information may be used to analyse website performance, identify technical issues, improve service quality and provide a better user experience.

2.5. Cookies and similar technologies may be used to ensure proper operation of the website. Users may restrict or disable cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some website features.

2.6. PetLife may use Google Analytics and other analytics services. Depending on the infrastructure used by the relevant service provider, technical and analytical information may be processed on servers located outside the Republic of Azerbaijan.

3. How Do We Use Your Information?

Personal data is processed in accordance with the principles of lawfulness, purpose limitation, data minimisation, accuracy and security.

01. Creating and identifying user accounts

02. Receiving, processing and delivering orders

03. Processing payments and fulfilling contractual obligations

04. Managing bonus and loyalty programmes

05. Sending technical and service-related notifications

06. Providing customer support and responding to enquiries

07. Analysing and improving website performance

08. Providing information about promotions, news and special offers where the user has provided the appropriate consent

4. Storage and Protection of Personal Data

4.1. PetLife does not disclose personal data to third parties except where this is necessary to provide the requested services or where disclosure is required by applicable law.

4.2. Access to personal data is limited to authorised employees and service providers who require such access to perform their duties.

4.3. The Company applies reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, loss, disclosure and other unlawful interference.

4.4. Certain processing activities may be entrusted to delivery companies, payment providers, hosting providers, analytics services and other service providers on the basis of a contract or another appropriate legal basis.

4.5. Personal data is retained only for as long as necessary for the relevant processing purpose or for the period required by applicable law. Depending on the technical infrastructure used, information may be stored on servers located within or outside the Republic of Azerbaijan.

5. Your Rights

Subject to applicable law, users may have the right to:

01. Obtain information about their personal data

02. Request correction of inaccurate or outdated information

03. Request deletion or restriction of processing where there is a valid legal basis

04. Withdraw previously provided consent where processing is based on consent

05. Contact the competent public authority or court if the user believes that their rights have been infringed

Withdrawal of consent does not automatically require deletion of information that the Company is legally required or otherwise lawfully entitled to retain.

6. Responsibility

PetLife employees and other authorised persons who have access to personal data are required to comply with confidentiality and data-protection requirements. Liability for violations is determined in accordance with the applicable legislation of the Republic of Azerbaijan.

7. Final Provisions

7.1. The current version of this Privacy Policy is publicly available on www.petlife.az.

7.2. This Policy becomes effective on the date it is published on the website and remains effective until replaced by a revised version.

7.3. Questions or requests relating to the processing of personal data may be submitted through PetLife customer support.

PRIVACY & TRUST

At PetLife, protecting personal information is not only a technical requirement — it is an important part of the trust we build with our customers.