PETLIFE
Delivery & Return Terms
Key information for convenient and timely delivery of your order
FREE DELIVERY
On orders of 8 AZN or more
Standard door-to-door delivery within the designated delivery zones is free when the total value of your order is 8 AZN or more.
Orders below 8 AZN
For orders below 8 AZN, the delivery charge is calculated as the difference between the order value and the minimum amount of 8 AZN.
Delivery areas
PetLife currently delivers within selected areas of Baku. Our delivery coverage is being expanded gradually.
Khatai District
Sabail District
Nasimi District
Narimanov District
Yasamal District
Nizami District
Sabunchu District
Bakikhanov
Surakhani District
Yeni Gunashli, Garachukhur
Binagadi District
Microdistricts, Bilajari
Delivery hours
Every day: 10:00 – 23:59
Delivery is available every day from Monday through Sunday. Actual delivery times may vary depending on order volume, traffic conditions and other objective circumstances.
Orders confirmed before 19:00
Orders placed and confirmed before 19:00 are generally delivered on the same day.
Orders confirmed after 19:00
Orders confirmed after 19:00 are delivered the following day between 10:00 and 19:00. Delivery times may vary depending on service workload and traffic conditions.
Who delivers your order?
Orders may be delivered by PetLife employees as well as third-party courier services such as Wolt, Yango and other delivery partners.
Where delivery is performed by a third-party courier service, the delivery process may be subject to that provider's operating procedures. Unless otherwise required by applicable law, responsibility for the acts or omissions of a third-party courier rests with the relevant service provider.
FASTER DELIVERY OPTION
Priority Delivery
Paid priority delivery is available every day and provides priority handling of your delivery request.
FIXED PRICE
+3.99 AZN
The priority delivery fee is fixed regardless of the distance to the delivery address within PetLife's designated delivery areas.
Priority delivery is available within PetLife's designated delivery zones in Baku.
The priority delivery service fee is generally non-refundable. An exception applies where delivery cannot be completed directly due to the fault of the delivery service.
Return conditions
Returns of products and funds are processed in accordance with PetLife's applicable rules and the current legislation of the Republic of Azerbaijan.
Cash payments
Where a product is returned through a delivery representative, the cash refund is processed within 3 business days. If urgent collection is required, priority delivery may be requested for a fixed fee of +3.99 AZN.
Bank card payments
Refunds for cashless bank card payments are processed within 7 business days.
Installment card, QR or M10
For payments made using an installment card, QR or M10, the bank may deduct a 5% commission from the amount being refunded.
A cash receipt or another document confirming the purchase must be provided for a product or payment refund. The product must also retain its original appearance, consumer properties, packaging and completeness.
Products that cannot be returned
01. Hygiene products
02. Dry pet food sold by weight and opened food products
03. Veterinary preparations and medicinal products
04. Used products or products with opened packaging
05. Personal-use products, including collars, muzzles, clothing and protective accessories, combs, brushes, scissors, hygiene accessories, pet beds and mattresses
Refunds are generally made using the same payment method that was used when the order was placed.
The final decision regarding a return is made in accordance with the applicable legislation of the Republic of Azerbaijan and PetLife's applicable internal rules.
IMPORTANT INFORMATION
Receiving your order
After arriving at the delivery address, the delivery representative will make several attempts to contact the customer using the provided telephone number.
If the customer cannot be reached or does not accept the order, the courier may wait at the address for a maximum of 10 minutes.
Once this period has expired, the order is considered undelivered and is returned to the warehouse. Redelivery is available only after prior coordination with online support and selection of the priority delivery service for +3.99 AZN.